1.After turning on the air purifier, the airflow is normal, but pet odors (e.g., body odor, urine smell, feces smell) cannot be effectively removed. What are the reasons?
A: The core reason is that the activated carbon filter is saturated or the purification mode is improperly selected.
Troubleshooting steps:
① First, inspect the filter: If the activated carbon filter has been used for over 3–6 months, or has a large amount of pet hair attached to its surface, immediately replace it with an original factory activated carbon filter (it is recommended to pair it with a pet-specific deodorizing filter, which can boost deodorization efficiency by 50%).
② Switch to the “Pet High-Power Deodorization Mode,” close doors and windows to keep the room sealed, and enhance purification efficiency.
2.After the air purifier runs for a period, there is still a lot of pet hair indoors that is not effectively adsorbed. What should I do?
A: The main causes are clogging of the primary filter, inadequate airflow setting, or the air inlet being covered by pet hair.
Troubleshooting steps:
① Remove the primary filter, rinse it with clean water (it is reusable) or clean surface hair with a vacuum cleaner, dry it, and reinstall.
② Switch to the “High-Power Dust Removal Mode” and ensure the air inlet is unobstructed (e.g., by furniture or pet beds).
③ If rollers at the bottom of the unit accumulate a large amount of hair, promptly clean debris from the roller gaps.
3.The air purifier displays abnormally high PM2.5 readings, but there is no obvious indoor pollution. What should I do if the readings are inaccurate?
A: Most likely, the sensor probe is covered by pet hair or dust, or the sensor calibration has failed.
Troubleshooting steps:
① Turn off the power, remove the sensor protective cover, and use a cotton swab to clean debris from the probe surface.
② Follow the product manual to perform sensor calibration (some models support automatic calibration, which requires placing the unit in a ventilated, clean environment for 30 minutes).
③ If the readings remain inaccurate after calibration, contact after-sales service to replace the sensor.
4.The pet air purifier doesn’t respond after being turned on—neither blowing air nor lighting up. What are the causes?
A: It falls into two categories: power supply issues and unit hardware failures.
Troubleshooting steps:
① Check if the power plug is securely inserted and the power cord is undamaged; test with a different outlet.
② For rechargeable/wireless models: Ensure the battery is fully charged. If the battery life is extremely short and it fails to charge, it may indicate battery aging—contact after-sales for battery replacement.
③ If there’s no response despite normal power supply, it’s most likely a motherboard or motor failure, which requires after-sales repair.
5.The air purifier frequently shuts down automatically or turns off shortly after startup, making it unable to run continuously. What is the issue?
A: The main causes are filter clogging triggering overload protection, unit overheating (e.g., placed in direct sunlight), or pets accidentally pressing the child lock/pet lock.
Troubleshooting steps:
① Check the filters: If both the primary filter and HEPA filter are clogged, clean or replace them immediately.
② Move the air purifier to a cool, ventilated area, avoiding direct sunlight and high-temperature environments.
③ Check if the child lock/pet lock is enabled on the unit. Press and hold the lock button for 3 seconds to unlock, then restart the device.
6.The air blown from the air outlet of the pet air purifier has a slight odor, and the pet exhibits reactions such as sneezing or coughing when approaching. What are the reasons?
A: Most likely, it is due to filter mold growth (e.g., used in humid environments) or a new filter with its sealing film unremoved.
Troubleshooting steps:
① If using a new filter: Immediately remove the filter, peel off the surface sealing film, and reinstall it.
② If the filter has been used for an extended period: Check if the filter has mold growth. A moldy filter must be replaced immediately, and the internal air duct of the unit should be wiped with a dry cloth.
③ After replacing the filter, run the unit for 1 hour until the odor dissipates completely before allowing the pet to approach.
7.After replacing the filter, the pet air purifier still displays a “filter replacement reminder” and the prompt cannot be cleared. What should I do?
A: The reasons are failure to perform the filter reset operation as per the manual, or improper filter installation.
Troubleshooting steps:
① Ensure the original factory filter is fully seated in the card slot without looseness.
② Follow the product manual: Press and hold the “filter reset button” for 3–5 seconds until the indicator light turns off (operations may vary slightly by model; refer to the manual).
③ If the prompt persists after resetting, contact after-sales service to inspect the filter sensor. Non-original factory filters may cause sensor failure and reduced purification efficiency.
8.Can a filter with a large amount of pet hair attached to its surface be washed with water for reuse?
A: No, it cannot be washed with water for reuse. The filter is made of ultra-fine fiber material; washing it with water will damage the fiber structure, leading to a significant decrease in filtration efficiency.
Troubleshooting steps:
① Use the low-speed setting of a vacuum cleaner to gently suction hair from the filter surface, or gently brush it off with a soft-bristled brush.
② If the filter is saturated (used for over 6–12 months), immediately replace it with an original factory filter.
③The primary filter is washable and reusable. However, the [non-primary] filter and activated carbon filter are disposable consumablesand require regular replacement.